F.A.Q.

Will I have the same cleaner each time?

If your usual cleaner is unavailable due to illness or vacation, we will ensure a replacement is provided. For recurring cleaning services, we make every effort to assign the same cleaner to your home each visit.

 

Can I trust the services to be private and confidential?

To safeguard our customers’ privacy, all personal information provided by the customer is securely stored and handled respectfully, fairly, lawfully, and transparently, in accordance with the Data Protection Act 2018.

    The cancellation of a service that you have scheduled ?

    The customer agrees to pay the full price of the cleaning service under the following circumstances:

    1. If the customer cancels or changes the date or time less than 24 hours before the scheduled service.
    2. If the customer fails to provide access to the premises.

    For more details, please review our terms and conditions.

      What is the policy for issuing refunds if a customer cancels their cleaning service or if the cleaner does not attend the premises?
      • A refund will be issued only if the customer has canceled the service within the allowed time, which is 24 hours prior to the cleaning service’s start and payment has already been received by the company.
      • A refund will be issued if the cleaner does not attend at the premises and there was no cleaning service, payment for which has been already received by the company.
      What is the customer's responsibility in terms of providing materials, equipment, and access for the cleaning service?

      The customer is required to supply all necessary cleaning materials (such as detergents, solutions, towels, cloths, gloves) and equipment (including a vacuum cleaner, iron, ironing board, mop, etc.) for the cleaning service. All provided equipment must be safe, in good working condition, and easy to operate without needing special skills. If any equipment requires specific knowledge to operate, the customer must provide clear and detailed instructions for its use.

      Additionally, the customer agrees to provide:

      • Access to hot water and electricity.
      • Access to the property where the cleaning service is scheduled.
      • A detailed list of cleaning tasks to the company before the service begins.
          What is the policy for covering accidental damages caused by a member of the company's staff, and what are the company's rights regarding confidential documents?
          • The company’s staff is fully insured for public liability, ensuring coverage for any accidental damages caused by a company member. These damages are covered if they are valid and reported at the completion of the job on the service date.

            Additionally, the company reserves the right to refuse the sharing of any confidential documents pertaining to its operations.

          How can I provide feedback on my cleaning service?
          • You can provide a feedback on our Google profile. We’ll be happy to hear back from you.
          Is there a minimum service duration for each visit?
          • No, there is not a minimum service duration. Usually we spend at least 1 hour at our customers’ addresses.
          Do you offer any special packages or discounts for regular customers?
          • Yes, we can offer special pricing for regular customers. Get in touch with us to learn more.
          What should I do to prepare my home for cleaning?
          • There’s no need for you to prepare your home before our visit. The only thing we ask is that you provide our staff with access to the areas of your home that need cleaning. We’ll take care of everything else, ensuring a thorough and efficient cleaning process.